Arborus Shipping Policy **Effective Date:7.14.2025

At Arborus, we specialize in delivering large-sized items efficiently and securely to customers across the United States. Below is detailed information about our shipping policies, tailored to ensure clarity and transparency for your orders.

1. Order Processing Time
All orders are processed within 2 business days after confirmation (excluding weekends and public holidays). Processing includes verifying payment, confirming item availability, and preparing your package for shipment.

2. Shipping Methods & Delivery Times
We offer two primary shipping options from our U.S. domestic warehouse, based on your delivery needs:

  Standard Shipping
Carriers: Partnered with major U.S. logistics providers (e.g., USPS, FedEx, UPS).
Delivery Time: 3–7 business days to most U.S. addresses (excluding remote areas).
Applicability: Ideal for non-urgent orders. Delivery times are calculated after the 2-day processing period.
   Expedited Shipping
Carriers: Fulfilled through Amazon FBA for priority handling.
Delivery Time: 1–2 business days to most U.S. addresses (available for eligible zip codes).
Requirements: Orders must be placed before 12:00 PM EST on business days to qualify for same-day processing.

3. Shipping Costs
Pricing Basis

Large Items & Dimensional Weight: As our products are oversized and dimensional weight (volumetric weight) often exceeds actual weight, shipping costs are calculated using the greater value between dimensional weight and actual weight.
Dimensional weight formula: (Length × Width × Height in inches) ÷ 139 (standard dimensional divisor for major carriers).

4. Cost Calculation

Standard Shipping: Rates are determined in real-time by our carrier partners and displayed at checkout, based on your location and order dimensions.
Expedited Shipping: Slightly higher fees apply due to priority handling; costs are also calculated at checkout.

Free Shipping Eligibility
(Optional: Add if applicable, e.g., "Free standard shipping on orders over $X." If not, omit this section.)

5. Shipping to All 50 States

Domestic Coverage: We ship to all U.S. states, including Alaska and Hawaii. However, delivery to remote or island addresses may incur additional fees or longer transit times (contact us for details).
PO Boxes & APO/FPO Addresses: Standard shipping is available, but expedited shipping may not be applicable—please verify during checkout.

6. Tracking Your Order

Tracking Information: A unique tracking number will be emailed to you once your order is processed and shipped. You can use this number to monitor your package via the carrier’s website or our "Order Status" page.
Carrier Updates: For expedited orders via Amazon FBA, tracking updates are synced directly with Amazon's logistics network for real-time visibility.

7. Restrictions & Limitations

Dangerous Goods: We cannot ship hazardous or prohibited items (e.g., flammable materials, lithium batteries).
Address Changes: Contact us immediately at support@Arborus.art, if you need to update your shipping address. Changes are not guaranteed after order processing begins.

8. Delays & Exceptions

Weather/Natural Disruptions: Severe weather or carrier delays may impact delivery times. We will notify you promptly of any known disruptions.
Holiday Shipping: Orders placed around major holidays (e.g., Christmas, Thanksgiving) may experience processing/delivery delays—check our homepage for seasonal updates.

9. Customer Support
For questions about shipping, please contact us at:

Email: Wuliu_lilian@163.com (response within 24 hours)
Phone: +1 (XXX) XXX-XXXX (Monday–Friday, 9:00 AM–5:00 PM EST)
Live Chat: Available on our website during business hours.

10. Policy Updates
We reserve the right to modify this policy periodically. Changes will be posted here, and significant updates will be communicated via email to existing customers.

Thank you for choosing Arborus. We strive to deliver your large items safely and efficiently, with a focus on reliability and customer satisfaction.