Arborus Refund & Exchange Policy **Effective Date: 4.14.2025**

1. Return Eligibility

• 30-Day Return Window: You may request a return within 30 days of delivery (date confirmed by tracking information). Returns received after 30 days will not be accepted.
• Condition Requirement: Items must be unused, in original packaging, and include all accessories, manuals, and tags (if applicable). Damaged or altered items may be rejected.
• Exceptions:
  • Clearance Items: Products marked as "Final Sale" or part of clearance/closeout sales are not eligible for return or exchange.
  • Customized Items: Personalized or custom-made products (e.g., engraved items) cannot be returned unless defective.

2. Damaged or Missing Items

A. Damaged Items

• 7-Day Exchange Window: If you receive a damaged item, contact us within 7 days of delivery via email at returns@yourstore.com with:
  • Your order number
  • Clear photos of the damaged part(s) and packaging
• Processing: Once approved, we will ship a replacement at no cost. If the item is out of stock, a full refund will be issued.

B. Missing Items

• If your order is missing items, email us immediately at returns@yourstore.com with your order number and a list of missing items. We will verify and arrange a replacement as soon as possible

3. Return Process

1. Contact Us First: Submit a return request via email to returns@yourstore.com within the eligible period, including your order number and reason for return.
2. Return Authorization: We will respond with instructions, including a return address (if required) and any necessary forms.
3. Ship Items Back:
   • Package items securely with all included components.
   • Use a trackable shipping method (we recommend insuring returns, as we are not liable for lost/damaged returns).
   • Note: Return shipping fees are non-refundable and the responsibility of the customer, unless the return is due to our error (e.g., incorrect item shipped).

4. Refund Processing

• Method: Refunds will be issued to your original payment method (credit card, PayPal, etc.)—allow 5–7 business days for processing after we receive and inspect your return.
• Partial Refunds: If an item is returned in non-returnable condition, a partial refund or rejection may occur (we will notify you before processing).

5. Holiday Return Exception

• Deadline: Returns for holiday purchases must be postmarked by December 15th for orders delivered in December. Returns received after this date for holiday items will not be accepted.
• Exclusion: This policy applies only to gifts; regular returns for non-holiday items remain subject to the standard 30-day window.

6. No Refunds for Shipping Costs

• Shipping Fees: Original shipping costs (including expedited fees) are non-refundable, unless the return is due to a product defect or our mistake.
• Return Shipping: As stated, customers are responsible for all return shipping costs, including any customs/duties for international orders (though this policy applies to U.S. customers, clarify if needed).

7. Exchanges

• Request: Exchanges for size/color are subject to availability. Contact us within the 30-day return window to inquire about swapping items.
• Process: Return the original item first, then place a new order for the desired item (we will prioritize expedited processing for exchange requests).

8. Contact Us

• Email: returns@yourstore.com (response within 24 business hours)
• Phone: +1 (XXX) XXX-XXXX (Monday–Friday, 9:00 AM–5:00 PM EST)
• Mailing Address: [Your Store Name Returns, 123 Business Street, City, State, ZIP Code]

9. Policy Updates