Privacy Policy
# Arborus Privacy Policy **Effective Date:4.14.2025**
At Arborus, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, share, and safeguard data related to your use of our website, products, and services. By using our site, you consent to the practices described herein.
1. Information We Collect
A. Personal Information You Provide
- Account Registration: Name, email address, shipping/billing address, phone number.
- Order Processing: Payment details (processed securely via third-party providers like PayPal or Stripe), product preferences, and order history.
- Customer Support: Inquiries, feedback, or issues you communicate to us via email, phone, or live chat.
- Marketing Opt-Ins: Preferences for receiving promotional emails, newsletters, or special offers (you may opt out at any time).
B. Automatically Collected Information
- Device & Browser Data: IP address, device type, browser version, operating system, and unique device identifiers.
- Usage Data: Browsing history, pages visited, click patterns, and time spent on our site (collected via cookies and analytics tools).
- Location Data: General geographic location (derived from IP address) to tailor shipping options and local promotions.
2. How We Use Your Information
- Fulfill Orders: Process payments, arrange shipping, and provide order updates (via our logistics partners like USPS or Amazon FBA).
- Improve User Experience: Analyze usage data to optimize website design, product listings, and navigation.
- Communicate with You: Respond to inquiries, send order confirmations, and share relevant updates (e.g., policy changes, shipping delays).
- Market Our Products: Send personalized offers, discounts, or 新品通知 (only with your consent, as permitted by CAN-SPAM and CASL regulations).
- Ensure Security: Detect and prevent fraud, monitor for suspicious activity, and enforce our terms of service.
3. Who We Share Your Information With
A. Essential Service Providers
- Payment Processors: Stripe, PayPal, or credit card companies to securely handle transactions.
- Shipping Carriers: USPS, UPS, Amazon FBA, etc., to deliver your orders (your address is shared solely for delivery purposes).
- Technical Partners: Web hosting providers, analytics tools (Google Analytics), and marketing platforms (Facebook Ads, Shopify) to maintain our site and analyze performance.
B. Legal Compliance
- We may share information if required by law (e.g., responding to subpoenas, court orders, or to prevent fraud).
- In the event of a business transfer (e.g., sale, merger), your data may be transferred to a successor entity with appropriate safeguards.
C. Your Consent
- We will not share your information with third parties for their marketing purposes without your explicit consent.
4. Your Rights Over Your Data
Under applicable privacy laws (e.g., California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR) for EU users), you may:
- Access: Request a copy of the personal information we hold about you.
- Correct: Update or correct inaccurate data by logging into your account or contacting us.
- Delete: Request deletion of your data, subject to legal or operational requirements (e.g., we may need to retain order records for tax purposes).
- Opt-Out: Unsubscribe from marketing emails by clicking the "Unsubscribe" link in our messages or contacting us directly.
- Lodge a Complaint: If you believe your rights have been violated, contact us at privacy@Arborus.art, and we will investigate promptly.
5. Data Security & Retention
A. Security Measures
- We use industry-standard security technologies (e.g., SSL encryption for payments, firewalls, and access controls) to protect your data from unauthorized access.
- While we strive to secure your information, no online system is fully immune to risks—we cannot guarantee absolute security.
B. Retention Periods
- We retain your data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
- You may request deletion of your account and data by contacting us, provided we have no legal or operational need to retain it.
6. Cookies & Tracking Technologies
A. What Are Cookies?
Cookies are small text files stored on your device to enhance your experience. We use:
- Necessary Cookies: To operate the site (e.g., cart functionality, secure logins).
- Performance Cookies: To analyze traffic and improve site performance (e.g., Google Analytics).
- Marketing Cookies: To deliver personalized ads and remember your preferences (e.g., Facebook Pixel).
B. Managing Cookies
You can disable cookies via your browser settings, though this may affect site functionality. Most browsers allow you to block, delete, or receive alerts about cookies—visit your browser’s help center for details.
7. Children’s Privacy
Our services are not intended for children under 13 years old. We do not knowingly collect personal information from minors. If you believe a child has provided us with data, contact us immediately, and we will delete it promptly.
8. International Data Transfers
While our servers are located in the United States, your information may be processed by our global service providers. We ensure transfers comply with applicable laws (e.g., standard contractual clauses for EU data transfers).
9. Changes to This Policy
We may update this policy periodically to reflect changes in laws, technology, or business practices. Significant updates will be posted on this page and dated at the top. Your continued use of our site after changes constitute acceptance of the revised policy.
10. Contact Us
For questions about this policy or your privacy, reach us at:
- Email: privacy@Arborus.art
- Mailing Address: Arborus, 123 Business Street, City, State, ZIP Code]
- Phone: +1 (XXX) XXX-XXXX (Monday–Friday, 9:00 AM–5:00 PM EST)
Thank you for trusting [Your Store Name] with your privacy. We are committed to transparency and respecting your rights over your personal information.
Last Updated: 4.14.2025