FAQ
# Frequently Asked Questions (FAQ) ## About Our Artificial Flowers & Plants
1. Are your products safe for homes with children or pets?
Yes! All our artificial flowers and plants are made from non-toxic, odorless materials certified by U.S. safety standards (ASTM F963). They contain no harmful chemicals, making them safe for households with kids or pets.
2. Do the flowers and plants fade over time?
Our products are designed with UV-resistant pigments and premium materials to prevent fading, even when placed in direct sunlight. While no artificial product is 100% fade-proof over decades, most customers report minimal color change after 3–5 years of regular use.
3. How realistic do your artificial plants look?
We prioritize lifelike details: textured petals, natural color gradients, and flexible stems that mimic real foliage. Many customers say our designs are mistaken for real plants at first glance—perfect for adding effortless greenery to any space!
4. Are they suitable for outdoor use?
Yes! While our products are ideal for indoor decor, most can withstand outdoor conditions when placed in covered areas (e.g., porches, patios). For prolonged exposure to rain/snow, we recommend occasional dusting and storing in harsh weather to extend lifespan.
5. Do I need to water or maintain them?
Nope! That’s the beauty of artificial plants—zero maintenance required. No watering, pruning, or sunlight needed. Simply dust them occasionally with a soft cloth or feather duster to keep them looking fresh.
Ordering & Shipping
6. How long does processing take?
All orders are processed within 2 business days from our U.S. warehouse (excluding weekends/holidays). You’ll receive a shipping confirmation with tracking once your order is dispatched.
7. What shipping methods do you offer?
- Standard Shipping: 3–7 business days to most U.S. addresses (free on orders $50+).
- Expedited Shipping: 1–2 business days via Amazon FBA (available for eligible zip codes, fee calculated at checkout).
- We ship to all 50 states, including Alaska/Hawaii (additional fees may apply for remote areas).
8. Can I track my order?
Yes! A unique tracking number will be emailed to you once your order ships. Use it on the carrier’s website (USPS, UPS, etc.) or our "Order Status" page for real-time updates.
9. What if I enter the wrong shipping address?
Contact us immediately at support@Arborus.art. We can update the address if your order hasn’t been processed yet. Once shipped, address changes must be requested directly with the carrier.
Returns & Exchanges
10. What is your return policy?
You have 30 days from delivery to request a return for unused, undamaged items in original packaging. Please note:
- Clearance items or custom arrangements are final sale.
- Damaged/missing items must be reported within 7 days with photos for quick resolution.
- Return shipping fees are the customer’s responsibility (see Refund Policy for details).
11. How do I initiate a return or exchange?
Email returns@Arborus.art with your order number and reason for request. We’ll send instructions for shipping back items or arranging an exchange (subject to availability).
12. Will I get a refund for shipping costs?
Original shipping fees are non-refundable, unless the return is due to our error (e.g., incorrect item shipped). Return shipping costs are not reimbursed.
Custom Orders & Bulk Purchases
13. Do you offer custom arrangements or sizes?
Yes! Contact our design team at custom@Arborus.art with your vision—we specialize in bespoke floral designs for weddings, events, or commercial spaces. Minimum order quantities may apply.
14. Are there discounts for bulk orders?
Absolutely! For orders of 10+ items, email wholesale@Arborus.art for a personalized quote. We offer tiered pricing for retailers, event planners, and interior designers.
General Inquiries
15. How do I clean my artificial plants?
Gently wipe petals/leaves with a damp cloth or use a soft brush attachment on a vacuum to remove dust. For stubborn dirt, rinse with lukewarm water (avoid harsh chemicals) and air-dry.
16. What is your warranty?
While we don’t offer a formal warranty, we stand by our product quality. If you encounter unexpected fading, damage, or defects within 1 year of purchase, contact us for a solution—we’re here to help!
17. Do you ship internationally?
Currently, we only ship within the United States. Stay tuned—international shipping is coming soon!
18. How can I contact customer support?
- Email: support@Arborus.art (response within 24 hours)
- Phone: +1 (XXX) XXX-XXXX (Mon–Fri, 9 AM–5 PM EST)
- Live Chat: Available on our website during business hours.
Thank you for choosing our artificial floral decor—where beauty meets convenience! Browse our collection to transform your space with everlasting greenery.