Yes! Contact our design team at service@arborus.art with your vision—we specialize in bespoke floral designs for weddings, events, or commercial spaces. Minimum order quantities may apply.

Absolutely! For orders of 10+ items, email service@arborus.art for a personalized quote. We offer tiered pricing for retailers, event planners, and interior designers.

Absolutely! For orders of 10+ items, email service@arborus.art for a personalized quote. We offer tiered pricing for retailers, event planners, and interior designers.

Yes! All our artificial flowers and plants are made fromnon-toxic, odorless materialscertified by U.S. safety standards (ASTM F963). They contain no harmful chemicals, making them safe for households with kids or pets.

Our products are designed with UV-resistant pigmentsand premium materials to prevent fading, even when placed in direct sunlight. While no artificial product is 100% fade-proof over decades, most customers report minimal color change after 3–5 years of regular use.

We prioritize lifelike details: textured petals, natural color gradients, and flexible stems that mimic real foliage. Many customers say our designs are mistaken for real plants at first glance—perfect for adding effortless greenery to any space!

Yes! While our products are ideal for indoor decor, most can withstand outdoor conditions when placed in covered areas (e.g., porches, patios). For prolonged exposure to rain/snow, we recommend occasional dusting and storing in harsh weather to extend lifespan.

Nope! That’s the beauty of artificial plants—zero maintenance required. No watering, pruning, or sunlight needed. Simply dust them occasionally with a soft cloth or feather duster to keep them looking fresh.

Gently wipe petals/leaves with a damp cloth or use a soft brush attachment on a vacuum to remove dust. For stubborn dirt, rinse with lukewarm water (avoid harsh chemicals) and air-dry.

While we don’t offer a formal warranty, we stand by our product quality. If you encounter unexpected fading, damage, or defects within 1 year of purchase, contact us for a solution—we’re here to help!

All orders are processed within2 business days from our U.S. warehouse (excluding weekends/holidays). You’ll receive a shipping confirmation with tracking once your order is dispatched.

• Standard Shipping: 3–7 business days to most U.S. addresses.
• Expedited Shipping: 2-3 business days via Amazon FBA (available for eligible zip codes, fee calculated at checkout).
• We ship to all 50 states, including Alaska/Hawaii (additional fees may apply for remote areas).

Yes! A unique tracking number will be emailed to you once your order ships. Use it on the carrier’s website (USPS, UPS, etc.) or our "Order Status" page for real-time updates.

Contact us immediately at customercare@arborus.art. We can update the address if your order hasn’t been processed yet. Once shipped, address changes must be requested directly with the carrier.

You have 30 days from deliveryto request a return for unused, undamaged items in original packaging. Please note:

• Clearance items or custom arrangements are final sale.
• Damaged/missing items must be reported within 7 days with photos for quick resolution.
• Return shipping fees are the customer’s responsibility (see Refund Policy for details).

Email customercare@arborus.art with your order number and reason for request. We’ll send instructions for shipping back items or arranging an exchange (subject to availability).

Original shipping fees are non-refundable, unless the return is due to our error (e.g., incorrect item shipped). Return shipping costs are not reimbursed.